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Customer Support Specialist
OverView:
Knowledge of Restaurant Equipment is Required
Bilingual (English/Spanish) speaking and writing abilities are a plus!
We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.
Responsibilities:
- Direct customer contact by telephone, email, and fax.
- Addresses customer concerns in a friendly, confident, and timely manner.
- Collects information and relays it in a concise manner for resolution of customer concerns within company guidelines.
- Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.
Qualifications:
Restaurant equipment knowledge is required to perform the duties of this position. Individual must have 2+ years of customer service experience, and ability to multi-task. The successful candidate for this position should have solid PC skills, working knowledge of standard office software, such as Microsoft Office products, and an aptitude to learn in-house database system.
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