ACityDiscount - Restaurant Equipment and Restaurant Supply
Atlanta Superstore
(Open to the Public)
Jul 28, 2014

Position: Customer Support Specialist

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ACityDiscount Career Center

Customer Support Specialist

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Knowledge of Restaurant Equipment is Required

Bilingual (English/Spanish) speaking and writing abilities are a plus!

We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.

Responsibilities:

  • Direct customer contact by telephone, email, and fax.
  • Addresses customer concerns in a friendly, confident, and timely manner.
  • Collects information and relays it in a concise manner for resolution of customer concerns within company guidelines.
  • Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.

Qualifications:

Restaurant equipment knowledge is required to perform the duties of this position. Individual must have 2+ years of customer service experience, and ability to multi-task. The successful candidate for this position should have solid PC skills, working knowledge of standard office software, such as Microsoft Office products, and an aptitude to learn in-house database system.

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