Customer Support Specialist
Knowledge of Restaurant Equipment is Required
Bilingual (English/Spanish) speaking and writing abilities are a plus!
We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.
- Direct customer contact by telephone, email, and fax.
- Addresses customer concerns in a friendly, confident, and timely manner.
- Collects information and relays it in a concise manner for resolution of customer concerns within company guidelines.
- Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.
Restaurant equipment knowledge is required to perform the duties of this position. Individual must have 2+ years of customer service experience, and ability to multi-task. The successful candidate for this position should have solid PC skills, working knowledge of standard office software, such as Microsoft Office products, and an aptitude to learn in-house database system.