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ACityDiscount - Restaurant Equipment and Restaurant Supply


Terms and Conditions

General

This website is operated by ACityDiscount, a division of Peach Trader, Inc, a Georgia corporation. To purchase from ACityDiscount, the buyer must agree to and accept all terms and condition enumerated here.

ACityDiscount strives to create a positive experience for all our customers and welcomes your suggestions. We value our reputation and hope you will give us the opportunity to proactively address any concerns you may have. Please do not hesitate to contact us by phone (404-752-6715 or 888-949-9613), fax (404-755-9972), or email (support@acitydiscount.com) with any questions.

ACityDiscount has the discretion to update these Terms and Conditions at any time. We will revise the iteration date at the bottom of this page to reflect the most recent update. We encourage Users to frequently check this page for any changes to stay informed. The buyer acknowledges and agrees that it is the buyer’s responsibility to review these Terms and Conditions before purchase and to periodically check and be aware of modifications.

Ordering

Buyer’s Responsibility

The buyer is responsible for obtaining all information necessary to make an educated decision regarding the purchase. The buyer accepts responsibility for checking applicable state and local codes and for ensuring items meets those codes before purchasing.

The buyer will not hold ACityDiscount responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Payments

The buyer is responsible for paying for the item(s), taxes, and fees associated with their purchase. All prices on ACityDiscount.com are listed in US dollars. All orders are on a prepaid basis and payments will be processed immediately in full.

Payment may be made with American Express, Visa, MasterCard, Discover, or Amazon Checkout. Customers may enter credit card information with confidence via our secure checkout.

We accept credit card payments drawn on US banks only. If you are ordering from outside the US or intend to pay with a card drawn on a foreign bank, please contact ACityDiscount.

Other accepted payment types include wire transfers, money orders or certified bank checks. Purchases made via wire transfer need pre-approval. The buyer must pay all fees charged by his bank so that ACityDiscount receives the full payment amount (in U.S. dollars). Purchases made via money orders or certified bank checks require pre-approval. This slows down the order process. If you have a deadline for receipt of order, we suggest you use another payment method.

Sales Tax

Sales tax is charged on all items received in Georgia or picked up from our warehouse. Sales tax rate is determined by the applicable tax rate of the area where the item is received. Items purchased online or in the showroom and picked up in store will be charged the 6% tax rate of this area. Sales taxes and fees for other states, as charged by our suppliers, are added to the invoice during checkout.

Please be aware there may be other sale or use tax obligations that apply to your purchase for which you are responsible.

Warranties and Condition of Merchandise

We, the seller, and all our suppliers, agree to present all items for sale as accurately as possible based on the information available to us and on our knowledge at time of posting. While we stand behind the accuracy of our listing, there may be some small details that are not included in product descriptions. Therefore is no guarantee regarding accuracy of this information.

Merchandise must be assembled, installed, and adjusted by knowledgeable, licensed, authorized and experienced personnel. Improper installations may cause malfunction and may void any warranty.

There are NO WARRANTIES of merchantability or fitness for a particular use.

Used Merchandise Condition

All USED merchandise is sold 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. There is no guarantee that equipment sold as USED will arrive in clean-as-new condition or in working order.

Special Notes:

  • Regarding Used Refrigeration Equipment: Because the solder holding refrigeration lines together becomes brittle as it ages, vibrations during shipping could cause it to crack and could lead to a refrigerant leak. Occasionally a item we described as cooling may no longer cool after shipping. The buyer’s cost to repair and recharge the system should be minimal.
  • Regarding Used Equipment with Lighting Features: We do not certify or test the lighting features of used merchandise. We cannot guarantee the bulbs or wiring will being intact after shipping. For these reasons, we do not consider the functioning status of used equipment lighting to be grounds for return, refusal, or refund.

New Merchandise Condition

Any concerns about NEW merchandise will be limited to what is covered in the particular manufacturer’s warranty.

Misuse or mishandling of equipment can result in the manufacturer’s warranty being voided. The buyer should be aware that a commercial equipment warranty might be voided if the equipment is placed in a residential setting.

The buyer will hold ACityDiscount harmless for all matters regarding the item, including, but not limited to, any matters regarding the manufacturer’s performance per the warranty.

Shipping Selection

Shipping is available within the contiguous United States only; this excludes Alaska, Hawaii, and US territories. If you need shipping to Alaska, Hawaii, or a US Territory, please contact us.

We can ship to Canada but orders must be pre-approved before checkout. All applicable fees (e.g., Canada customs duties, taxes and customs brokerage fees) must be determined in advance of placing an international order and will be added to the order. For shipments to Canada that are self-brokered, the buyer must make ALL shipping arrangements and inform ACityDiscount of the details.

Only curbside delivery is offered. The seller does not offer or arrange for inside delivery.

Free shipping promotions are granted with the agreement that the merchandise will be kept. Any amount disclosed as Shipping Promotion will be considered as part of original shipping costs during a refund calculation.

Optional Delivery Add-ons

There are multiple services that will expedite or ease the delivery of your shipment. These are considered non-standard delivery add-ons to our standard shipping service pricing and as such each item will have a fee associated with it. Usage of these optional delivery add-ons is at the discretion of the buyer and are not required in order for shipment to take place. These non-standard add-on delivery services are available for selection in the cart and checkout. Optional delivery add-ons have fees that are not covered by free shipping promotions.

Non-Standard Add-on Delivery Services include:

  • Residential Delivery: Shipping carriers offer residential address drop-off service for an additional fee. Schools, military bases, home businesses and churches are considered to be residential addresses.
  • Liftgate Delivery: Liftgates are used to lower the contents of the delivery truck to ground-level. If your order contains heavy items and you do not have a loading dock, forklift, or other methods to unload the delivery, then a liftgate is recommended.
  • Call before Delivery: If selected, an agent of the freight carrier will call you prior to delivery. To help you avoid potential re-delivery feeds, we recommend this service to ensure you are available to receive your shipment.

Insurance on shipments are not a standard for our shipping or delivery service. The buyer may call to discuss options and fees. Any minimum order fees charged by suppliers will be added to the invoice during checkout.

Order Fulfillment

Shipping

Orders are shipped after processing. Please allow up to 10 business days for items to be shipped, unless noted in item listing. Generally transit of shipment is 3-5 business days but may take longer. Due to occasional stock issues or custom-made merchandise, orders may potentially take 4-6 weeks to ship. We cannot guarantee shipping times of items that are not regularly stocked in our warehouse. If you have questions your order, order status can be checked via your account on ACityDiscount.com or by calling customer support at 404-752-6715.

The buyer pays all costs relating to the shipment, including charges by the shipping company that were not paid during check out. These might include, but are not limited to: additional charges due to inaccurate information provided to ACityDiscount relating to the delivery, charges due to failed delivery attempt(s) by the shipping company, etc.

Any shipment that is refused or cannot be delivered and is returned by the carrier will be considered an unauthorized return.

Delivery & Receipt of Order

The buyer is responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. The buyer will accept the delivery and note on the delivery receipt any damages or concerns. If the item is damaged beyond the point of being in working or usable condition, please refuse delivery and immediately notify ACityDiscount. We will work with the shipping provider to replace the item for you.

Failure to notate any defects could result in a significant reduction in the carrier’s liability during damage claims. The buyer is responsible for filing any loss or damage claims in the manner and time frame directed by the carrier. The buyer is responsible for any concerns, issues, or charges for these shipments and agrees to hold ACityDiscount, its suppliers, and its vendors harmless.

Shipping companies do not allow third parties to file or get involved in a damage claim. ACityDiscount is a third party in the shipment of most of the items it sells. ACityDiscount will willingly assist the buyer with the filing and handling of the claims based on the buyer’s needs and requests.

Problem Reporting

Problems or concerns must be reported by email to ACityDiscount within 15 days of receipt of the item. If you call to report an item damaged in transit we do not consider the report official until we have confirmation of damages and have sent you a confirmation email.

Any reports of malfunction may require a detailed inspection report from a qualified technician. The buyer agrees to cooperate with problem identification and correction efforts.

The buyer agrees to abide by ACityDiscount’s decisions regarding problem resolution.

Customer Pickup

Customer pickup is available at our Metro Atlanta location for many in-stock items. Our showroom located at 6286 Dawson Blvd, Norcross, Georgia 30093. Pickup times are Monday through Friday from 8:30am to 5:30pm and Saturday 10:00am to 4:00pm EST, excluding most holidays. To pick up an item, please come into our showroom and speak to an associate at the front counter. Proof of identity is required to pickup an item.

If you give us notice, your order will be pulled to the warehouse loading dock and ready for loading when you arrive.

Our warehouse staff will be happy to assist you load your vehicle; however securing the load is the sole responsibility of the buyer. The seller assumes no liability or responsibility for damages as a result of loads being improperly or inadequately secured.

Items must be picked up as soon as possible. Any item not picked up within 30 days from close of sale will be assessed a storage fee of $30. Any item not picked up within 60 days will be considered abandoned; ownership will return to the seller and all monies paid by the buyer related to the item will be forfeited.

The seller accepts no liability for loss, theft, or damage to any item while stored in our warehouse.

The buyer may not arrange for their own freight services to pick-up a purchase from ACityDiscount.

Cancellation, Return, and Refund Policies

Cancellation Policy

ACityDiscount retains the right to cancel any order with a full refund and will not be held liable for any other loss or damage arising from such cancellation.

Any request for cancellation must be made and confirmed via email with ACityDiscount as soon as possible. If you call or speak to customer support, please be advised that cancellation is not confirmed without a confirmation email from ACityDiscount.

If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return.

Refunds from cancelled orders will be subject to a 5% cancellation fee. This fee will be waived in the following situations:

  • There was a problem caused by ACityDiscount, its suppliers or its vendors, such as the item being discontinued or being on back-order.
  • The customer chooses to receive a store credit good for six months. (A refund of any balance of such, a store credit will be subject to the 5% cancellation fee.)

If the supplier does not allow a cancellation (such as for a manufactured-to-order item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 25%).

Custom or manufactured-to-order items cannot be cancelled. In rare circumstances, a custom or manufactured-to-order item that has not started production can be cancelled; however there is a minimum of 25% cancellation fee for such items.

The buyer agrees to abide by ACityDiscount’s decisions regarding cancellation fees.

Return Policy

Regularly stocked items may be returned within 30 days of receipt of the item.

Not all items will qualify for returns. Used equipment, Custom or manufactured-to-order items, mishandled or misused equipment, and items that are not in resalable condition are ineligible for returns. Buyer’s remorse is not grounds for a return. Approval of return requests is at the sole discretion of ACityDiscount.

A standard restock fee of 25% will be applied to returns. This may be modified at the discretion of ACityDiscount.

The buyer must reach a return agreement with ACityDiscount and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.

Return eligible merchandise must be returned complete in unused, uninstalled condition with original packaging, accessories and instructions, and wrapped securely to protect from damage in shipping. Any item damaged while being returned to ACityDiscount is the buyer’s responsibility.

Refused and returned goods will be inspected to assess fit for resale condition.

Refund Policy

In the process of a refund being issued by ACityDiscount, the buyer will be responsible for the following costs unless otherwise stated in writing by ACityDiscount:

  • Original shipping costs, including shipping charges covered by promotional free shipping discount
  • Any accumulated storage fees from the carrier
  • Return shipping costs
  • Restocking fees
  • Cancellation fees
  • Repair or lost value charges for any damages incurred to product
  • Charges disclosed as non-refundable

If the seller agrees there is a misrepresentation, the seller will refund the purchase price of the merchandise upon its return to the specified return address.

ACityDiscount will deduct all applicable charges before issuing a refund.

The buyer’s account will be adjusted in the amount stated by ACityDiscount once all procedures have been followed.

If the buyer fails to follow these terms and conditions, there will be no credit.

The buyer must recognize that complexity of returns and cancellations may cause a refund to take up to two billing cycles. ACityDiscount’s customer service and accounting staff will work hard to complete the process as quickly as possible.

eBay Purchases

For any items sold through eBay, eBay’s rules and policies will govern if there is a conflict with any of the parts of these terms and conditions. Please refer to eBay payment options for a list of accepted payment methods for eBay.

All concerns should be addressed before bidding. It is the buyer’s responsibility to know the shipping charges of their purchase before bidding on or buying an item on eBay.

Full payment is requested within 4 days of close of auction. After 8 days, the item will automatically be cancelled and scheduled for another auction. We will ask eBay for a refund of the fees we paid for the auction.

Last Updated: 12/17/14